Delete your account
Pitch Please has no sign-up. The only account it makes is an anonymous one for the Daily Challenge board, and only if you start a ranked run or report a name. If you never did, there is no account to delete: everything the app knows is on your device, and deleting the app removes it.
In the app
- Open Settings (the gear on Today).
- Go to Daily Challenge board. The section appears only on a device that has a board account.
- Tap Delete board account, and confirm.
Deletion happens straight away and cannot be undone. If you are offline, nothing is deleted and the app says so; try again once you are connected.
What is deleted
- Your anonymous account ID, and the IP address and user agent recorded with its sign-in session.
- Your display name.
- Every ranked run you played, on every day’s board: answers, timings, scores and ranks.
- Any reports other players made about your name.
What is kept
- Your practice, on your device. Levels, history, progress, purchases and settings belong to the device, not the board, and are not touched. Delete the app to remove them.
- Reports you made about other players’ names, without anything that links them to you, so we can still review them.
- Backups and logs at our server provider, which can hold deleted data for up to 30 days (backups) and 90 days (request logs) before it is erased.
- Today’s ranked run stays used on that device, so deleting and starting again is not a second attempt at questions you have just seen. From tomorrow there is no difference.
- Anything another player has already seen or shared, such as a screenshot of a board.
If you no longer have the app
An anonymous account can only be reached from the app that made it. If you have deleted the app, moved to a new device, or Settings says this device is no longer signed in, email us and we will delete it by hand:
pixelwelders+pitchplease@gmail.com
Include:
- the display name you used on the board;
- roughly which days you played ranked runs;
- the platform you played on (iPhone/iPad, Android or web).
Because the account has no email or password, we find it from those details, and we will confirm by email once it is deleted, within 30 days at most. Deleting the app does not delete the account by itself.
See the Privacy Policy for everything the app collects and how long it is kept.