Support

Every day there are twenty new questions, the same for every player, played against a timer with one listen per question and no hints. Your first run of the day can be ranked: press BEGIN RANKED RUN on the Challenge tab. Our server checks and scores the run, and puts you on that day’s board. After that, the day’s challenge is practice.

A run is practice when today’s ranked run has already been used on this device, when there was no connection as the run began, or when the app and the board are on different versions. If the app says it is too old, close it and open it again to take the update, then try again. If it says the board has not caught up yet, runs are practice until it has.

The server looks at the timing of every ranked run for signs that the answers weren’t given by a person. A run that trips one of those checks is kept off the board until we look at it ourselves. Honest runs can occasionally trip them, especially on a device with unusual audio latency. If yours stays held, email us with your display name and the day.

Open Settings (the gear on Today), then Daily Challenge board → Change name. The new name replaces the old one on every board you are on. Names are 3 to 16 letters or numbers, and are checked by a filter that errs on the strict side: if a harmless name is refused, please choose another, and tell us so we can improve it.

On the board, tap the player’s row, then REPORT NAME or BLOCK.

• Reporting sends the name to us to review. We review every report within 24 hours, and replace names that break the rules; we may remove the player entirely. Once three different players report a name it is hidden until we have looked.
• Blocking hides that player from the board on your device. It is never sent, and they are not told. Unblock them in Settings → Daily Challenge board.

In Settings → Daily Challenge board → Delete board account. It is immediate, and it removes your name and every ranked score from every board. If you no longer have the app, or it says it is no longer signed in, see Delete your account.

Open Settings → Purchases → Restore purchases, signed in to the same App Store or Google Play account you bought it with. If the purchase is waiting for approval (Ask to Buy, for example), the pack opens as soon as it is approved.

Purchases are made through the store, so refunds are too. On iPhone and iPad, request one at reportaproblem.apple.com. On Android, use Google Play’s order history. We can’t issue refunds ourselves, as we never see your payment.

No. The web version has no store, so the paid packs stay locked there. Buy them in the app.

No. Your levels, history and progress are saved on the device you play on, and are not synced between devices or between the app and the web version. Deleting the app erases them.

It may count, anonymously, which screens and levels get used, so we know what to improve. It never sends your name or anything you type. Turn it off in Settings → Data → Share anonymous usage; the privacy policy lists exactly what is counted.

Turn them on in Settings → Reminders and choose the time and the days. They are scheduled by your device, skip days you have already practised, and need notifications to be allowed for Pitch Please in your device’s settings. The web version has no reminders.